At RaiseTalks, we strive to deliver exceptional value and service to help founders and investors accelerate fundraising. All payments are processed securely through Stripe. Please review our refund terms carefully before purchasing a subscription or service.
1. Free Tier
Our Free Plan offers limited features for evaluation at no cost. No payment is required, and no refunds apply.
2. Paid Subscriptions
Monthly and Annual Plans
- Paid subscriptions are billed either monthly or annually based on your selected plan.
- Annual plans receive a 40% discount compared to monthly billing.
- Payments are non-refundable except as expressly stated in this policy or required by law.
Cancellation and Renewal
- You may cancel your subscription at any time via your dashboard or by contacting support.
- Cancellation takes effect at the end of the current billing period.
- We do not provide refunds or credits for partial months or unused service periods.
3. Refund Eligibility
Refunds may be granted only in the following cases:
- Duplicate Charges: If you are accidentally charged multiple times for the same subscription period.
- Payment Errors: If Stripe or RaiseTalks processes a payment in error.
- Service Outages: In rare cases of prolonged service unavailability that materially impacts your use.
Requests for refunds must be submitted within 7 calendar days of the charge date by emailing billing@raisetalks.ai with your account details and reason for refund.
Important Timeline
All refund requests must be submitted within 7 calendar days of the charge date. Requests submitted after this period will not be eligible for refunds.
4. Refund Process
- All refund requests will be reviewed promptly.
- If approved, refunds will be issued to the original payment method via Stripe.
- Refund processing times vary by payment provider but typically take 5–10 business days.
5. Non-Refundable Situations
Refunds are not provided for:
- Change of mind or dissatisfaction with features or service
- Failure to use the Platform or any portion thereof during the subscription period
- Cancellation partway through a billing cycle
No Refunds For
- Change of mind about subscription
- Not using the platform during billing period
- Partial month cancellations
- Dissatisfaction with features
6. Payment Disputes
If you believe a charge is incorrect or unauthorized, please contact us first at billing@raisetalks.ai so we can assist you. Unauthorized charge disputes filed directly with your payment provider without contacting us may delay resolution.
7. Contact Us
For any billing questions or refund requests, please contact:
RaiseTalks Billing Support
Email: billing@raisetalks.ai
Tip: Before requesting a refund, try our Free Tier to explore our features and see if they meet your needs.